Axis Meter Solutions Inc. is a third-party company that handles billing for your submetered utilities. We are not responsible for the actual delivery of utility service to your building, which is the responsibility of the local utility provider in your community. Depending on your building, Axis may track your usage of water, electricity, gas, or thermal energy, or a combination of these utilities. Our role is simply to bill and manage your accounts, and we are committed to providing excellent customer service. According to your ownership or lease agreement, you are responsible for paying for the utilities specified in the agreement (to Axis).

When you move into your new home or apartment, expect to receive your first utility bill from Axis Meter in 6-8 weeks. This bill will cover the period of time from the day you move in until the date the bill is issued. The bill will be due 20 days from the issue date.

Learn more about First Bill

Electricity: The Ontario Energy Board is responsible for regulating the electricity sector in Ontario, and building owners may be charged for their electricity usage using one of several pricing models. These include the Regulated Price Plan (RPP), Time-of-Use (TOU), Hourly Pricing, Hourly Ontario Energy Price (HOEP), or Electricity Retail Contract (Fixed Contract). The pricing model that a building is on determines the Axis billing rates.

Water: Water rates in different regions are determined by the local utility and may vary.

Gas: The Ontario Energy Board determines the rates for natural gas utilities in Ontario. To learn more about these rates, you can visit the Ontario Energy Board's website.

you are responsible for paying all charges on the account until it is closed, even if you have already moved out of the building. To ensure that your account is closed properly, it is important to contact Axis Meter at least one month before your move-out date to schedule a final meter reading. This can be done by calling the Customer Care Centre at 1 226-336-8181 or email to info@axismeter.com

The Pre-Authorized Payment Plan from Axis Meter is a simple and convenient way to pay your bills. By signing up for this plan, you can avoid late payment fees as the amount due on your bill will be automatically withdrawn from your bank account. The payment will be applied to your Axis Meter account on the due date of the bill.

You can register to PAP as below:

1. Download and complete PAP form
2. Email to info@axismeter.com

You can pay Axis Meter bill using Interac E-transfer, Credit Card or by Cheque.

Pay by Interac E-transfer

Your monthly bill can be paid by e-transfer. Please send the e-transfer to payments@axismeter.com. Remember to write your Axis Meter account number in the message line of the transfer.

Pay by Credit Card

If you would like to pay using your credit card, please contact our customer service team at info@axismeter.com. Please note that a service fee of up to 1.75% will be applied to all credit card payments.
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Pay By Cheque

Your monthly bill can be paid by cheque, made payable to Axis Meter Solutions Inc. Remember to write your Axis Meter account number on the memo note line of the cheque.Mail payment to:

Axis Meter Solutions Inc
‍201 - 14 Meinzinger Ave,
Kitchener, ON, N2M3T2
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Axis Meter is not responsible for payment delays caused by postal service issues. To avoid the risk of being charged a late payment fee, it is recommended to use one of the other available payment options (or allowing 2 to 4 business days for delivery).

If you experience a disruption in utility services that is not related to non-payment or the building as a whole, Please contact your property manager.

If your utilities have been disconnected due to non-payment, you will need to pay your entire bill, including any applicable fees and security deposits, by 12:00 noon on a working day in order to have your services reconnected on the same day. Payments received after business hours are subject to an after-hours service fee. It is your responsibility to inform the Axis Meter Billing Office of your payment by calling Customer Service at 1.226.336.8181 and providing the payment receipt number.