Question 1

What is utility submetering?

Accepted Answer

Submetering is the installation of individual meters on each unit in a multi-unit building, allowing each tenant to be billed based on their actual utility consumption rather than a flat rate or split.

Question 2

How much does it cost to install submeters?

Accepted Answer

There is zero upfront cost to the property owner. Axis Meter owns, installs, and maintains all metering equipment for the duration of the agreement.

Question 3

How long is the agreement term?

Accepted Answer

Our standard agreement term is 20 years. This allows us to provide $0 upfront installation while ensuring long-term service and equipment maintenance.

Question 4

What utilities can you submeter?

Accepted Answer

We submeter electricity, water, gas, and thermal (heating and cooling) — including complex systems like VRF, hydronic, and fan coil. We also meter common areas.

Question 5

How long does installation take?

Accepted Answer

Equipment delivery typically takes about 6 weeks, with the full process from signed agreement to live meters taking 8–10 weeks.

Question 6

Why am I receiving a bill from Axis Meter?

Accepted Answer

Your building has been set up with utility submetering, which means each unit is billed for its actual utility usage instead of a flat rate.

Question 7

How is my bill calculated?

Accepted Answer

Your bill is based on your actual meter readings — the difference between your current and previous reading, multiplied by the applicable rate, plus a monthly delivery fee.

Question 8

Do you offer leak and flood detection?

Accepted Answer

Yes — every Axis Meter installation includes leak and flood detection sensors at no extra cost.

Question 9

What areas do you serve?

Accepted Answer

We provide full-service submetering across the United States and Canada for residential, commercial, and mixed-use properties of all sizes.

Question 10

Are your meters Measurement Canada approved?

Accepted Answer

Yes. All meters are Measurement Canada approved and regularly inspected to ensure full regulatory compliance.

Frequently Asked Questions

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